Refund Policy

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our refund policy below:

1. Satisfaction Guarantee

We stand behind the quality of our products. If it is your first order with us and you are not completely satisfied with your coffee, please contact us within 48 hours of receiving your order for a full refund. No questions asked. 

2. Defective or Damaged Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team under our Contact Us tab
• Provide your order number/information and a brief description of the issue.
• We may ask for photos of the damaged product.

For non-defective items, we may require further information or for you to return the product before approving and processing your refund. If you have any questions about whether an item is eligible for return, please reach out to our customer service team.

4. Time Frame for Refunds

Refunds will be processed within 5-10 business days after we receive the returned product or approve your refund request.

Thank you for choosing Zito Coffee!